Place your order using the form below. Payment must then be made online. You may use either a PayPal account or your debit/credit card via the secure PayPal platform. We cannot reserve tickets for you to pay on the door. If you are booking for a large group of 10 or more then please see the further note below. A receipt for payment will be sent to you usually immediately by email from PayPal. We will also send you an e-ticket within the next few days. Please check the details carefully and bring it with you to the performance. If leaving it on your phone then we suggest you move it to another folder so that it will remain there permanently, and you will be able to find it more easily when you arrive. Your name will be on a desk list but it will help to identify you and the bookings you made in the unlikely event of any problems.

If you are booking for somebody else outside your family the receipt/ticket will be in your name and will be sent to you. It will then be your responsibility to ensure that they are provided with it. If you are booking for the same performance at the same time as for yourself then it would be better to do it as a separate booking with its own ticket. They should also be made aware that the ticket will be in your name and that your name will appear on our desk list when they arrive.

If you get an error message of any kind or are told that we are sold out yet it says that tickets are still available then you may keep getting that message when you try again. Please try one or more of the following. Either clear your browser history, use a different browser, install an app to clean all the rubbish out that gets left in memory over time, or just use a different device for now. If none of this works then please contact us via the website with full details – the performance you are trying to book and exact details of the problem, preferably with screen shots.

We use our own bespoke booking system but there is a small booking fee of up to 5% added per ticket to cover the electronic transaction charges to PayPal. This is much cheaper than a normal theatre ticket company would charge. Please note that the transaction charge is NOT refundable.

Yes you can if seats are available but this is risky as we sell out fast. We cannot reserve tickets for you to pay on the door. The total number of seats has to be limited by various safety regulations. You can check the availability in the booking form below. If food is provided with a performance then payment on the door will not include that food as it has to be ordered in advance.

You will receive an e-ticket by email from us within the next few days. Please check the details carefully and bring it with you to the performance. If leaving it on your phone then we suggest you move it to another folder so that it will remain there permanently, and you will be able to find it more easily when you arrive. Your name will be on our desk list, but it will help to identify you and the bookings you made in the unlikely event of any problems.

You should receive a receipt within a few minutes. If not it is usually because of mistakes in typing your email address on the order. If not received within an hour then please contact us and we will send you our copy, which does always come through every time. You will also receive a ticket from us within a few days. If time is getting short and you don’t hear from us due to possible email* problems then just turn up anyway; your name should be on the list at the door. (* hotmail.com accounts are notorious for this, try using a different email address if you can.)

If we are, or nearly are sold out then please look to see if there is another performance with tickets available that will suit you. If this is really impossible then please contact us here from this website to be put on a waiting list in case there are any cancellations. Please do not contact anyone else – they cannot help you, time will be wasted and you might miss out on a chance of getting a cancellation. Note that requests for tickets on social media only encourages scammers. Also contact us if there is just one ticket left available and you need two, as we may be able to add one more rather than leave it unsold.

A child ticket when available is for children age 4-15 only. No ticket is required for children up to age 3 and not taking up a seat.

We are unable to reserve seats on a general basis as they are not numbered and would advise you to arrive early to ensure you sit where you would like. However, for a pantomime matinée you may find the front seats have been reserved for youth groups such as Scouts, Cubs, Brownies or Guides.

We will do our best to change your booking provided an alternative is still available. If you need to cancel then we can offer a full refund, minus any added bank transfer charges, or you could pass your ticket to a friend. You must contact us at least 48 hours before the performance. Please do not ring anybody or advertise your tickets on social media as it encourages scammers. A change or cancellation must be in writing via the contact form on the website.

The afternoon performances for pantomimes sell out very quickly as they are very popular with large youth groups and parents with young children. If you are not bringing young children with you then please consider an evening rather than an afternoon performance. Also please be aware that the front rows for the final matinée, and possibly earlier ones, are usually reserved for various youth groups so choice of seating may be limited. There is also a charge for the town car-park on Saturday afternoons.

Do NOT order online but contact us giving full details – date, time, and the total number of adults/children. Payment will need to be made in advance by bank transfer at the normal advertised price with no added booking fee. Your order will be calculated to include a free complimentary group-leader ticket for every 10 tickets purchased. The tickets must be ordered at the same time and for the same performance, and you should preferably arrive as a group. If the latter is not possible then it will be your responsibility to ensure that all concerned are provided with a copy of your e-ticket.