Please read the following before you contact us with a question that is already answered below – we have tried to cover everything here. Contacting anyone else personally will just be a waste of time. Ticket sales are currently managed through TicketSource and you can self-manage your bookings at www.ticketsource.co.uk/my-bookings.
Q1: How do I order and pay for tickets?
Place your order using the form below. Payment must then be made online using either your debit or credit card via the secure platform provided by TicketSource. We cannot reserve tickets for you to pay on the door. If you are booking for a large group of 10 or more then please see the further note below. A pdf e-ticket will be downloadable at the end of the process but you will also receive it by email attachment. Please check the details carefully and bring it with you to the performance. Your name will be on a desk list but it will help to identify you and the bookings you made in the unlikely event of any problems.
Q2: Do I need the refundable ticket protection that is offered?
When ordering tickets from TicketSource you will come across an option to choose either ‘Add refundable ticket protection’ or ‘Non-refundable ticket’. If you decide to choose the latter, then you WILL still be able to get a refund (minus the booking fee) or an exchange for another performance (if available) up to 48 hours before the performance. If you choose the former then please read their terms and conditions to see what is and what is not covered.
Q3: What if I want to book tickets for someone else?
If you are booking for somebody else outside your family please do it as a separate booking with their own name and email address. You can pay with a card in your name if you wish.
Q4: What if something goes wrong, like repetitive error messages when I try to book tickets?
If you get an error message and keep getting that message when you try again. Please try one or more of the following. Either clear your browser history, use a different browser, install an app to clean all the rubbish out that gets left in memory over time, or just use a different device for now. If none of this works then please contact us via the website with full details – the performance you are trying to book and exact details of the problem, preferably with screen shots.
Q5: Why do the tickets here cost more than advertised?
There is a small booking fee of 8.4% (incl. VAT) added to or it may be included within the ticket price to cover the booking and electronic transaction charges. Please note that this fee is NOT refundable.
Q6: Can I buy tickets on the door?
Yes you can if seats are available but this is risky as we sell out fast. We cannot reserve tickets for you to pay on the door. The total number of seats has to be limited by various safety regulations. You can check the availability in the booking form below. If food is provided with a performance then payment on the door will not include that food as it has to be ordered in advance.
Q7: Where is my ticket (or I have lost my ticket)?
A pdf e-ticket will be downloadable at the end of the booking process but you will also receive an e-ticket immediately by email attachment from TicketSource. If you have lost your ticket you can still go to www.ticketsource.co.uk/my-bookings and download it again. Please check the details carefully and bring it with you to the performance. Your name will be on our desk list, but it will help to identify you and the bookings you made in the unlikely event of any problems.
Q8: What if I didn’t receive a receipt by email?
You should receive a receipt and e-ticket from TicketSource within a few minutes. If not it is usually because of mistakes in typing your email address on the order. If not received within an hour then please contact us and we will look into it for you.
Q9: What if the performance I want to see is sold out?
If we are, or nearly are sold out then please look to see if there is another performance with tickets available that will suit you. If there is just one ticket left available and you need two, then we may be able to add one more rather than leave it unsold. You may also be offered a place on a waiting list. If this does not suit then please contact us here from this website. Please do not contact anyone else – they cannot help you, time will be wasted and you might miss out on a chance of getting a cancellation. Note that requests for tickets on social media only encourages scammers.
Q10: Do I need a child ticket for a baby?
A child ticket when available is for children age 4-15 only. No ticket is required for children up to age 3 and not taking up a seat.
Q11: Is it possible to reserve a specific seat?
If this facility is provided then you will be asked to select seats while booking your ticket. Normally we are unable to reserve seats on a general basis as they are not numbered and would advise you to arrive early to ensure you sit where you would like. For a pantomime matinée you may find the front seats have been reserved for youth groups such as Scouts, Cubs, Brownies or Guides.
Q12: Can I cancel or change my ticket?
You can cancel or change your booking yourself any time up to 48 hours before the performance by clicking on the link provided in the emails you will have received from TicketSource or www.ticketsource.co.uk/my-bookings. If you need to cancel before the deadline then we can provide a refund, minus the booking fee, or you could pass your ticket on to a friend. If the deadline has passed then please send a message anyway as we may still be able to sell your ticket to some one on our waiting list. Please do not contact anybody else in the society or advertise your tickets on social media as it encourages scammers and will waste time.
Q13: Should I book an afternoon or an evening panto performance?
The afternoon performances for pantomimes sell out very quickly as they are very popular with large youth groups and parents with young children. If you are not bringing young children with you then please consider an evening rather than an afternoon performance. Also please be aware that the front rows for the final matinée, and possibly earlier ones, are usually reserved for various youth groups so choice of seating may be limited. There is also a charge for the town car-park on Saturday afternoons.
Q14: How do I book tickets for a large group (10 or more)?
Do NOT order online but contact us giving full details – date, time, and the total number of adults/children. Payment will need to be made in advance by bank transfer at the normal advertised price with no added booking fee. Your order will be calculated to include a free complimentary group-leader ticket for every 10 tickets purchased. The tickets must be ordered at the same time and for the same performance, and you should preferably arrive as a group. If the latter is not possible then it will be your responsibility to ensure that all concerned are provided with a copy of your e-ticket.
Q15: How do I find the venue? (Directions, Parking and Access) – see section below.
Please also see our Terms & Conditions.